The JR Rapid Airport Liner traveling between the New Chitose Airport and Sapporo station. The duration is 37 minutes at the fastest. Train fare for Free Seating Ticket: Adult 1,150 yen, Child 570 yen. (A Reserved Seat "U Seat" ticket is an extra 840 yen.) We are the easiest hotel in Sapporo to access from the Airport, so don't give it another thought.

Hotel guests can use both the wireless LAN (Wi-Fi) and the wired LAN in their room.
※ Please check the TV home screen for the access password. Also, you can use the wireless LAN (Wi-Fi) in restaurants, lobby, and other places throughout the entire hotel free of charge.

To assure our guests enhanced peace of mind during their stay, we have introduced a security system for our elevators. When using the elevators on the guestroom floors (23rd～34th floors), your Room Key Card is required. In addition, our dedicated security staff patrol the inside of the hotel regularly to guarantee you further reassurance during your stay.

Smoking is prohibited in all guestrooms of our hotel.
Smoking booth is available on the 1st floor.
We understand how much of an inconvenience this may be for those of our guests who smoke tobacco, but we ask that you refrain from smoking (including e-cigarette or Heat-Not-Burn products etc.) in the guestrooms and corridors, using the aforementioned locations instead.

Yes. Guests in wheelchairs can use Universal Room (rooms designed to be used comfortably by any guest) . Let us know your desire to stay in Universal Room when you place your reservation. (Please be aware that the number of these rooms is limited.) If you have any concerns during your stay, please feel free to let us know.

No, we do not provide extra beds. However, there is a sofa bed in a part of the Corner Rooms.

Yes, we provide them for 1,540 yen per night (tax inclusive). *Less than 24 months. Please let us know when you place your reservation if you need one. (Please be aware that there are limited numbers of these.) To have guests with families feel more comfortable during their stay, we also provide other items specifically for children. Details can be found the room guide.

Yes, we have spas available for a fee on the 22nd floor. They have facilities such as hot spring baths, various kinds of saunas, and café. (A bathing suit is not required.) Their 18 years or older age restriction ensures adults can bathe in a tranquil and relaxing environment. Details can be found here.

No, we don't. But we can make recommendations where you can go to help you improve your health, such as nearby facilities and popular jogging routes. Please feel free to consult our Concierge.

Yes, we have staff who can speak English, Korean and Chinese. We also have several foreign-language sightseeing pamphlets, maps, and other guide materials.

Yes. The hotel's first floor lobby has an Automatic Foreign Exchange Machine which can automatically recognize the type of foreign currency after it is put into the insertion slot and then perform a foreign exchange at that day's rate. It's available for anyone 24 hours a day. ※ Currency that can be used: American dollars, Euros, Taiwan dollars, Canadian dollars, Singapore dollars, Hong Kong dollars, Chinese rénmínbì, Korean won. ※ Amounts accepted: Minimum: smallest denomination of the paper currencies accepted (coins are not accepted). Maximum: 100,000 yen per exchange.

Yes. You can leave it at the Bell Captain Desk on the first floor.　Please note that we can only look after luggage for guests who can come to collect the luggage the same day after check out. (For guests with reservations for a later date, it can be looked after until the day of checking in.)

Yes. You can check-in anytime, but if you are checking in after 8:00 p.m., we ask that you notify the Front Desk. If you fail to do so, your reservation may be cancelled.

As a general rule, you must check in after 3:00 p.m., but your room may be available prior to that depending on current conditions.

The regular check-out time is 11:00 a.m.(12:00 p.m. for executive floor guests). If you wish to check out later than that, until 2:00 p.m. a charge of 30% of the regular room rate will be applied, and 50% until 5:00 p.m. The full room rate will be charged after 5:00 p.m.

Yes, we will keep it for you. Clearly indicate the name of the guest and date of arrival before sending the luggage to JR Tower Hotel Nikko Sapporo, 5 Nishi 2, Kita 5, Chuo-ku, Sapporo-shi, Hokkaido 060-0005, Japan. TEL: +81-11-251-2222.

JR Sapporo Station is directly connected to Sapporo Station on the Sapporo City Subway (Nanboku and Toho Lines).

Taxis are available almost at all times at the hotel’s main entrance. If no taxis are present, please ask the doorman to call one for you.

In addition, there are several rental car offices nearby. For more information, please contact our Concierge Desk or Bell Captain Desk.

Please note that due to ongoing construction around JR Sapporo Station, bus stops for city departures and arrivals are currently dispersed.

Yes. There is a convenience store (business hours: 7:00 a.m.～10:00 p.m.) in Stellar Place East on the first basement level in the basement of the hotel. The hotel elevator does not go there, so exit the hotel entrance and use the escalator. Also, there is a 24-hour convenience store located about a 3-minute walk outdoors from the main entrance.

Yes. The hotel connects directly to the Daimaru Sapporo Department Store, one of the most representative long-established department stores in Japan, and some large shopping malls, drug stores, a cinema complex with 12 screens, and many other establishments. They all open at 10:00 a.m. and close at 8:00 p.m. or 9:00 p.m. You will be able to enjoy all kinds of shopping and entertainment.

Yes. For example, connected directly to the hotel is the Sapporo Branch of the Daimaru Department Store and it will arrange for the duty-free export of the products you purchase at the store on the day you purchase them. After purchasing them, take all of them and their receipts to the Duty-free Counter on the 7th floor of the store. (Depending on the products and the shop inside the department store where you bought them, the duty-free service might not be available.) For details, click here.

In the nearby commercial area, there is a 7-Eleven ATM (Seven Bank) and other ATMs. For more information, please contact our Concierge.

We are affiliated with the JR Tower East Parking Lot (a multi-story car park). Enter the JR Tower East from the side of the main entrance of the hotel. Tell the parking attendance that you are staying at JR tower hotel nikko sapporo. The parking lot is used also by the shopping center and it is extremely crowded on Saturdays and Sundays. Just go directly to the hotel main entrance and the hotel staff will direct you to the parking lot. The parking charge is 1,650 yen (tax inclusive) per one night at the hotel. You can pay at the Front Desk when you check out. You can use the parking lot from 12:00 p.m. of the day you check in to 12:00 p.m. the following day. After 12:00 p.m., a charge of 600 yen per hour applies, which you can pay at the exit of the lot. We wish you a wonderful time on your driving excursion, but do drive safely.

Yes, you can use it. For your information, there has been an increase in the number of shops accepting the China UnionPay card in the many shopping facilities in the vicinity of the JR Sapporo Station. Have a great time shopping with it!

Yes, you can use any of the major credit cards.

Yes. If children aged 12 and under share a bed with another guest in the group, no additional charge will apply. However, if such children require a separate bed, the adult rate will apply.

Please pay at the hotel or transfer the funds to the bank account the hotel specifies.

2,150 yen for a hotel guest, 2,600 yen for One Harmony premium selection members and 3,300 yen for a visitor. Additional charges apply for massages, esthetician services, body scrub treatments, and hair salon services inside the spa.

The spa is divided into a section for women and a section for men. Each has bathing and relaxation facilities to suit the fancy of the customers.
■ Women's Spa
・Massage Bath (Karunia Isle): Hot water pressure currents flowing out in large volumes from various jets around the bath massage the neck, shoulders, and hips, eliminating stiffness while at the same time relieving tension throughout the entire body.
・Natural Hot Spring Bath: You can stretch out your entire body and relax.
・Vibra Bath: Micro-bubbles generated from the bottom.
・Finnish Sauna: A dry, high-temperature sauna set to 90～100°C.
・Mist Sauna (Thermarium Sauna): A humid sauna set to around 50°C with heat radiating from the walls and floor. The steam released smoothens the skin. Changed each month, the aroma has a relaxing effect, while at the same calming the nerves.
■ Men's Spa
・Natural Hot Spring: You can stretch out your entire body and relax.
・Vibra Bath: Micro-bubbles generated from the bottom.
・Negative Ion Steam Sauna: A steam bath using Jomon silicon and set at around 50°C. The negative ions generated by the Jomon silicon and the scent of the aroma which is change each month have a relaxing effect on the body.
・Finnish Sauna: A dry, high-temperature sauna set to 90～100°C.

No, you do not need a reservation to use the spa. Just come directly to the Spa Reception on the 22nd floor, but you will need a reservation for massages, body scrub treatments, esthetician(women only), and hair salon services.
Please contact Sky Resort Spa in advance by inquiry form and place a reservation.

The spa provides the following items, so there is no need to bring your own: bath towels, face towels, spa wear for use in the Relaxation Space before and after bathing, and toiletries such as body soap, shampoo, conditioner, makeup remover, face soap, face lotion, milky lotion, hair mousse, razors, hair bands, cotton puffs, cotton swabs,hair dryer etc.

We regret to inform you that children are not allowed to use the spa. Please note that the spa is restricted to guests aged 18 and older.