Menu
Reserve
Contact Us
TEL:+81-11-251-2222
Event Rules
  1. Home
  2. Event Rules

Event Terms and Conditions

The Terms and Conditions (hereafter, “Terms and Conditions”) regarding use and contract of the restaurant or banquet rooms (hereafter, “banquet room”) for parties, social events, wedding receptions, etc. (hereafter, “event”) at JR Tower Hotel Nikko Sapporo (hereafter, “hotel”) are as follows.
Thank you for your understanding. Items not defined in these ter ms and conditions will be based on law or commonly understood customs.

1. RESERVATIONS AND APPLICATION FEES

〈Banquets and social events〉

To apply for an event, please fill out the Event Application Form provided by the hotel and submit it with the application fee. The amount of the application fee is based on the total estimated amount of the event at the time of application. The contract for the use of the banquet room (hereinafter simply “contract”) shall be concluded when the hotel confirms and accepts the contents of the Event Application Form. The application fee will be handled as part of the price of the event or the cancellation fee.

〈Wedding receptions〉

To apply for a wedding reception, both the bride and groom are required to fill out the Wedding Reception Application Form provided by the hotel and submit it together with an application fee of 100,000 yen. The contract will be considered as concluded when the Hotel confirms the contents of the Wedding Reception Application Form and accepts it. The application fee will be handled as part of the wedding banquet fee or cancellation fee.

2. EVENT TIME AND ADDITIONAL ROOM FEES

Payment will cover the room fee for a designated room for the designated time (hereafter“, event time”), from the start of the event until the end, but if the event runs longer than the designated time, an additional fee will be required. Also, a combined total of 1 hour consisting of set up time before the event and tear down time after the event will be allowed free of charge. If this exceeds 1 hour, an additional fee will be required according to how much time is used. Please understand that in some cases, you may not be allowed to have extra time due to the scheduling of the next event.

3. CONFIRMATION OF PAID ATTENDEES

Inform hotel staff of the number of people who require catered food or other preparations (hereafter, “paid attendees”) by 10 am, 2 days before the event. In case of a change of more than 10 persons, please notify us by noon at least 7 days before the date of the event. After that time, all preparations will be made. The fee for all paid attendees will be required even when fewer attendees are present on the day of the event. Please note that if there is an increase in the number of paid attendees, we may change the content of the event.

4. CHANGE IN THE NUMBER OF OR CANCELLATION OF OTHER ARRANGED IT EMS

Please contact our hotel staff at least 8 days prior to the event date in order to change the number of or cancel the arranged items or souvenirs, etc. to be used for the event. Any changes made after that time will not be accepted. However, please note that changes or cancellations cannot be made for separately ordered items for which arrangements have already been made.

5. CANCELLATION FEES

Cancellation fess and date change fees for
〈Banquets and social events〉

When cancelling or changing the date of the event for which a reservation has already been made, the cancellation and date change fees listed on the right will be charged.

Cancellation date calculated
from the day of the event
Cancellation and date change fees
Up to 181 days before 10% of the regular meeting room charge of the reserved venue
121-180 days before 30% of the regular meeting room charge of the reserved venue
91-120 days before 50% of the regular meeting room charge of the reserved venue
61-90 days before 80% of the regular meeting room charge of the reserved venue
31-60 days before 100% of the regular meeting room charge of the reserved venue
11-30 days before 70% of the total estimated amount for the event
1-10 days before 80% of the total estimated amount for the event
The day of the event 100% of the total estimated amount for the event
  • *Actual costs already incurred for production, etc. will be added to the above.
  • *The total estimated amount will be based on thelatest estimate.
  • *Cancellation and date change fees are based on the possibility of being able to offer the venue and items, etc. to other customers after cancellation.
  • *Cancellation and date change fees exclude service charges and taxes.

Cancellation fess and date change fees for
〈Wedding receptions〉

When cancelling or changing the date of a wedding reception which has already been reserved, the cancellation and date change fees listed on the right will be charged to the applicant. When at least one of the customers clearly indicates their intention to cancel or change the date to the venue, it shall be deemed that both applicants have indicated their intention and in the case of cancellation, this date shall be the date of the cancellation.

Cancellation date calculated from
the day of the wedding reception
Cancellation and date change fees
Up to 365 days before 20% of the application fee and actual expenses
181-364 days before 50% of the application fee and actual expenses
151-180 days before 100% of the application fee and actual expenses
91-150 days before 100% of the application fee, 20% of the wedding reception estimated amount and actual expenses
61-90 days before 100% of the application fee, 30% of the wedding reception estimated amount and actual expenses
31-60 days before 100% of the application fee, 40% of the wedding reception estimated amount and actual expenses
11-30 days before 100% of the application fee, 50% of the wedding reception estimated amount and actual expenses
1-10 days before 100% of the application fee, 80% of the wedding reception estimated amount and actual expenses
The day of the wedding reception 100% of the application fee, 100% of the wedding reception estimated amount and actual expenses
  • *"Actual expenses" refers to the cancellation fees and date change fees for the contracted services that have already been ordered and arranged with vendors such as printing, costumes, flowers, photos, video, wedding favors, emcee, etc., incurred from the time the contract is concluded to the date of cancellation.
  • *"Wedding reception estimated amount" refers to the latest estimate minus "actual expenses".
  • *Cancellation and date change fees are based on the possibility of being able to offer the venue and items, etc. to other customers after cancellation.

If the date is changed at least 90 days in advance, the date change fee will be waived. However, the hotel will charge the full amount of any orders that have already been arranged to external parties in accordance with the contract, for both cancellations and date changes.

6. ADVANCE PAYMENT

As a rule, the total estimated amount of the event presented by the hotel must be paid at least 7 days prior to the planned date of the event. Any difference between the estimated amount and the actual invoice amount must be paid on the day of the event. Please note that if the advance payment is not made by the date specified by the hotel, the application will be deemed withdrawn and the venue will not be available. In this case, a cancellation fee will be charged in accordance with the cancellation policy. Please note that if the hotel agrees to accept payment at a date after the event, you will be billed with a statement of charges. Please make payment within 2 weeks of receipt.

7. ARRANGEMENTS FOR DECORATIONS, ENTERTAINMENT, ETC.

We will arrange decorations, music, entertainment, banquet hostesses, etc., through a designated partner. If you wish to arrange any of the above through a company other than the hotel’s designated partner, please inform the hotel beforehand and gain consent to make arrangements on your own to allow for easy management of the event. Please refrain from making direct requests to suppliers without the prior consent of the hotel. Please note that we reserve the right to refuse musical instruments such as drums, band performances, and special sound effects that may cause inconvenience to other guests, depending on the availability of other venues.

8. INSTRUCTIONS BY THE HOTEL FOR COMPANIES DIRECTLY CONTACTED B Y THE CUSTOMER

The hotel may provide instructions to the company you requested to ensure that bringing in and taking out of equipment and materials, etc., sizes for signs, etc., methods for attachment of materials, etc., and placement location for decorations, entertainment, etc., conform to the hotel’s rules.

9. COMPENSATION FOR DAMAGES

Customers (including all people involved with the customer) and companies directly commissioned by the customer should be careful not to break or damage any of the hotel’s facilities, fixtures, etc. If there are any damages to the facilities, fixtures, etc., the customer shall immediately pay for repairs and/or compensate for the damaged item(s), based on the hotel’s direction. When any other damage is caused to the hotel due to the intention or negligence of the customer, the customer shall be required to compensate for any direct or indirect damage (including attorney's fees).

10. STORAGE OF ITEMS AND PERSONAL BELONGINGS

  • (1) If any of the customer’s items are delivered to the hotel before the event, the hotel will assume responsibility, store the items, and deliver them on the day of the event only if the hotel has agreed to do so prior to the delivery of the items.
  • (2) Hand luggage and personal belongings can be kept with the cloakroom. However, valuable items are the responsibility of the customer and should not be kept with the cloakroom. For damages that occur to personal belongings not kept with the cloakroom, the hotel will not be held responsible unless the hotel is determined to be at fault.

11. REJECTION OR CANCELLATION OF CONTRACT FOR EVENT USAGE

The hotel may reject the contract for event usage in the following circumstances. Moreover, the contract may be cancelled if a contract for event usage has already been entered in to.

  • (1) When any of the following apply to any attendees for the event
    • ・Organized crime group, member of an organized crime group, corporation affiliated with an organized crime group, group or person affiliated with an organized crime group, other anti-social forces
    • ・Corporation or other organization whose activity is controlled by an organized crime group or member of an organized crime group
    • ・Corporation where at least one executive is affiliated with an organized crime group
  • (2) If speech or behavior causes considerable inconvenience to other guests at the hotel
  • (3) If violent demanding acts are carried out towards the hotel or any of its employees, or irrational demands are made against the hotel
  • (4) If it is determined that any guests that attend the event may be involved in actions that are against the law or public order, or actions that are against these rules

12. PROHIBITED MATTERS

The following actions are prohibited while at the hotel.

  • (1) Bringing dogs, cats, small birds, other pets, or livestock to the hotel
  • (2) Bringing bombs or other flammable objects to the hotel
  • (3) Bringing anything to the hotel that gives off an offensive odor
  • (4) Bringing in food items (unless otherwise agreed upon by the hotel)
  • (5) Immoral actions, such as gambling, or speech and behavior that inconveniences other guests
  • (6) Moving hotel fixtures
  • (7) Using the hotel for any reason beyond their intended purpose at the time of reservation
  • (8) Any other actions that are prohibited by law
  • (9) Concealing the fact that the guest has contracted a highly contagious disease such as COVID-19, influenza, or norovirus, or notifying the hotel of contrary information
  • (10) Inability for the hotel to contact the customer for more than 2 weeks without a reasonable reason
  • (11) Contacting our staff directly by any means other than those specified by us

Regardless of the above prohibited matters, guide dogs, hearing dogs, and service dogs defined as assistance dogs for handicapped individuals are always welcome.

13. HANDLING OF FOOD ALLERGIES

To ensure that guests can enjoy meals, the hotel enacts the following.

  • (1) We check for the presence of eight specific ingredients (wheat, eggs, dairy, walnuts, shrimp, crab, buckwheat, peanuts) in food items used, based on the information from producers and vendors.
  • (2) We indicate the inclusion of the eight specified ingredients in buffet items.
  • (3) If any guests attending a formal event have food allergies, please notify the hotel staff at least 14 days prior to the event. The hotel will not be responsible for any inconvenience incurred by guests who fail to notify the hotel of their allergies.
  • (4) As all menu items are prepared in the same kitchen and the same cleaning equipment is used for all items cleaned, there is a possibility of the introduction of trace amounts of allergens during the cooking process. In addition, tableware, cooking utensils, etc. are shared with other dishes, and unlabeled allergenic ingredients are used in the kitchen.

14. COPYRIGHT

When using sound or video materials produced by a third party at an event, appropriate copyright procedures must be followed. Please inform us in advance of the use of such sound and visual materials, as you may be required to pay a separate fee for their use.

15. COMPETENT JURISDICTION

The interpretation and validity of these Terms and Conditions shall be governed by and construed in accordance with the laws of Japan, and the customer and the hotel agree to submit to the exclusive jurisdiction of the Sapporo District Court as the court of first instance in the case of any judicial dispute arising out of or in connection with these Terms and Conditions.

16. HANDLING OF PERSONAL INFORMATION

  • (1) The hotel will not provide or disclose acquired personal information to any third party or entrust the use of such information to any third party, except in the following cases
    • ①When we have obtained the prior consent of the person concerned
    • ②When in accordance with “Article 23 of the Act on the Protection of Personal Information”
  • (2) Response to requests for disclosure, correction, etc. If you wish to request disclosure, correction, addition, deletion, or suspension of use of your personal information, please contact the staff in charge at the hotel. We will respond to your request within a reasonable period of time and to a reasonable extent.